Our Network Operations Center is the heart of Noovis. Engineers in Hanover, Maryland watch every plant we've built — and a roster of customer networks we didn't — against contractual SLAs measured in minutes.
Most managed-services contracts hand you a portal and a quarterly report. The N²OC is run by the people who designed and built your network in the first place — and we operate it the same way we'd run our own.
Design, build, and operate aren't three vendors with three contracts and three blame-paths. One accountable lead. One number to call. The engineer on the phone has been to the splice case.
P1 incidents acknowledged in 15 minutes against contract. Path-to-resolution in four hours. Material failure triggers a written corrective-action plan and a 30-day cure period — not a credit on next quarter's invoice.
Engineers in Hanover, Maryland — the same people who designed and built your network. No offshore voicemail, no chatbot triage, no escalation lottery between three help-desk tiers and a vendor portal. You call, an engineer who knows your environment picks up.
SLA reviews aren't optional, they're scheduled. Every customer engagement has the same governance cadence — service review, failover test, third-party assessment.
Patch status, firewall policy review, vulnerability summary, managed-asset inventory, configuration-drift report, lifecycle refresh recommendations.
Fortinet HA pair and core Aruba switching fabric failover. Documented with pass/fail, observed times, and remediation actions.
Every change a Jira request. CAB-reviewed against approved scope. Post-deploy verification with full audit trail.
Third-party cybersecurity baseline at engagement start and annually. Noovis provides full operational access for the assessor.